|The Physical Object|
I found a signed copy of this book at a thrift store, and wanted to read it because I've been bridging more into the sales side at my PR job. Hug Your Customers, written by Connecticut-based clothing maven Jack Mitchell, of Mitchells/Richards, purports to teach readers a "hugging" system that values going the extra mile for clients through various initiatives, responses and sales tactics/5. Instead of hassling customers you hug them--and they hug you back! Customers and employees are happier--and when people are happier, it creats an excellent work environment. "Hug Your Customer" has dozens of anecdotes that support Michell's pemise /5(96). At a time when customer service has become the difference between success and failure, Hug Your Customers shows how Jack’s one-of-a-kind philosophy brings the results you are looking for. The new edition comes packed with fun new stories and techniques, including the best way to sell on the Internet and how to survive even the worst recession. Filled with accessible advice, personal case studies, and tips any businessperson can use for any business, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.
Hug Your Customers Summary by Jack Mitchell is truly an inspiring piece of work that offers a unique set of breathtaking insights. If you are eager to improve the standings of your company, add this book to your bookshelf and start reading. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention /5(8). Just finished reading 'Hug Your Haters: How to Embrace Complaints and Keep Your Customers' () by Jay Baer. I came across this book while looking for a read on customer service, a topic I haven't touched on for a long time, since 'The Customer Service Survival Kit' by Richard S. Gallagher which I read five years ago.4/5. BOOK EXCERPT: Hug Your Customers by Jack Mitchell Last Updated: Do you know your top customers When I'm bored at home, rather than reading a book, I often punch the button on my computer and put in parameters to pull up our top one hundred or top one thousand customers, men and women, and I study them like I was studying.
hug your customers Download hug your customers or read online books in PDF, EPUB, Tuebl, and Mobi Format. Click Download or Read Online button to get hug your customers book now. This site is like a library, Use search box in the widget to get ebook that you want. Hug Your Haters: Embrace Complaints and Keep Your Customers. WATCH TRAILER. Haters aren’t your problem ignoring them is. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous. This research was augmented by more than 50 interviews to form the strategic and tactical basis for my new book, Hug Your Haters: How to Embrace Complaints and Keep Your Customers. The book has a simple, powerful success equation that sadly isn’t de facto among companies today: Answer every complaint. In every channel. Every time. In every. Hug Your Haters reveals why detractors can become your most valuable customers.” —Sally Hogshead, author of Fascinate and How the World Sees You “Jay Baer demonstrates that the single greatest threat to customer retention is to appear indifferent to customer complaints.” —Steve Curtin, author of Delight Your CustomersBrand: Penguin Publishing Group.